Question 1

What is online counselling and how does it work?

Accepted Answer

Online counselling is a mental health service provided over the internet. At Online Counsellor, our skilled counsellors offer personalised help through safe and private digital platforms. This lets clients get therapy from their homes or any private place they choose. Sessions can be done through video calls, phone calls, live chat, or email, based on what the client prefers. Each session is customised to your mental health needs, offering convenient support that fits your schedule.

Question 2

Is online counselling as effective as in-person sessions?

Accepted Answer

Yes, online counselling can be just as effective as in-person sessions. Research shows that online therapy can treat mental health issues like anxiety, depression, and stress effectively. The convenience of accessing therapy from home removes barriers like travel time. Our secure video sessions provide tailored care while keeping your privacy. Whether you are new to counselling or switching from in-person sessions, Online Counsellor offers quality mental health support that fits your life.

Check out our article on this:
https://www.onlinecounsellor.co.za/post/does-online-therapy-really-work-here-s-what-the-research-says (https://www.onlinecounsellor.co.za/post/does-online-therapy-really-work-here-s-what-the-research-says)

Research:
A 2018 meta-analysis published in the Journal of Anxiety Disorders reviewed 20 studies on internet-based cognitive behavioral therapy (iCBT) and found that online therapy is as effective as face-to-face therapy in treating anxiety disorders, depression, and stress-related issues.
🔗 Source: Carlbring, P., Andersson, G., Cuijpers, P., Riper, H., & Hedman-Lagerlöf, E. (2018). Internet-based vs. face-to-face cognitive behavior therapy for psychiatric and somatic disorders: An updated systematic review and meta-analysis. Journal of Anxiety Disorders, 55, 70–78. https://doi.org/10.1016/j.janxdis.2017.11.006()

Question 3

Who can benefit from counselling?

Accepted Answer

Counselling can benefit anyone facing emotional challenges, life transitions, or seeking personal growth. Whether you're dealing with anxiety, stress, grief, trauma, relationship issues, or just feeling stuck, counselling offers a supportive and confidential space to gain self-understanding, clarity, healing, and direction.

Question 4

How do I know if I need counselling or coaching?

Accepted Answer

If you're experiencing emotional distress, struggling with mental health, or need support processing past experiences, counselling is likely the best fit.

If you're focused on setting goals, improving performance, or moving forward in life or work, coaching may be more suitable. Not sure? We can guide you to the right option during your initial enquiry.

Question 5

What can I expect in my first counselling session?

Accepted Answer

In your first session, your counsellor will help you feel at ease, explain how counselling works, and begin to understand your concerns, goals, and history. You won’t need to share everything at once — it's a space to build trust and set the foundation for meaningful, supportive work.

Check out out page:
https://www.onlinecounsellor.co.za/free-service-information (https://www.onlinecounsellor.co.za/free-service-information)

Question 6

How much does a counselling session cost?

Accepted Answer

Session fees vary depending on the counsellor and service type, but sessions range between R300 - R1000 per hour. We also offer packages and customised options for long-term support, schools, and businesses.

Check out our services with the pricing:
https://www.onlinecounsellor.co.za/services (https://www.onlinecounsellor.co.za/services)

Question 7

Are online sessions private and confidential?

Accepted Answer

Yes — all sessions are conducted on secure, encrypted platforms. Your privacy and confidentiality are a top priority. We adhere to strict ethical guidelines to ensure a safe, respectful, and confidential environment for every client.

Question 8

What qualifications do your counsellors have?

Accepted Answer

Our counsellors are fully qualified, experienced, and registered with recognised professional bodies. They hold degrees in psychology, counselling, or social work, and undergo ongoing training to stay current and provide high-quality, ethical care. You can learn more about each counsellor’s qualifications on our "Meet Our Counsellors"(https://www.onlinecounsellor.co.za/counsellors) page.

Question 9

How often should I attend sessions?

Accepted Answer

Session frequency depends on your goals and current situation. Many clients start with weekly sessions, while others may shift to biweekly or monthly as they progress. Your counsellor will work with you to create a schedule that fits your needs, pace, and availability.

Question 10

Can I switch counsellors if I don’t feel a connection?

Accepted Answer

Absolutely. We understand that finding the right fit is essential. If at any point you feel a different counsellor might be better suited to your needs, we’ll help you transition with care and support. Your comfort and progress are our top priority.

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