FAQs

Online counselling is a mental health service provided over the internet. At Online Counsellor, our skilled counsellors offer personalised help through safe and private digital platforms. This lets clients get therapy from their homes or any private place they choose. Sessions can be done through video calls, phone calls, live chat, or email, based on what the client prefers. Each session is customised to your mental health needs, offering convenient support that fits your schedule.

If you're experiencing emotional distress, struggling with mental health, or need support processing past experiences, counselling is likely the best fit. If you're focused on setting goals, improving performance, or moving forward in life or work, coaching may be more suitable. Not sure? We can guide you to the right option during your initial enquiry.

Session fees vary depending on the counsellor and service type, but sessions range between R300 - R1000 per hour. We also offer packages and customised options for long-term support, schools, and businesses. Check out our services with the pricing: https://www.onlinecounsellor.co.za/services

Our counsellors are fully qualified, experienced, and registered with recognised professional bodies. They hold degrees in psychology, counselling, or social work, and undergo ongoing training to stay current and provide high-quality, ethical care. You can learn more about each counsellor’s qualifications on our "Meet Our Counsellors" page.

Session frequency depends on your goals and current situation. Many clients start with weekly sessions, while others may shift to biweekly or monthly as they progress. Your counsellor will work with you to create a schedule that fits your needs, pace, and availability.