These Terms and Conditions ("Agreement") govern your use of the services provided by Online Counsellor ("Company"). By accessing or using our services, you agree to comply with these Terms and Conditions. Please read this Agreement carefully before using our services.

Services

Online Counsellor provides online counselling services to individuals seeking professional support and guidance. Our services include virtual counselling sessions, chat-based counselling, and other related resources. The Company aims to provide a safe and confidential environment for clients to discuss their concerns.

Client Eligibility

Clients must be 18 years of age or older to use our services. By using our services, you confirm that you meet the age requirement and possess the legal capacity to enter into this Agreement. The only time a person under the age of 18 is permitted to use our services is through the approval of a legal guardian or parent. In this case the contact person will be the guardian or parent . If you are using our services on behalf of an organization or entity, you represent and warrant that you have the authority to bind such organization or entity to these Terms and Conditions.

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Client Responsibilities
a. Honesty and Accuracy: You must provide accurate and honest information about yourself during the registration process and throughout the counselling relationship.
b. Confidentiality: You agree to maintain the confidentiality of all information shared during counselling sessions. You understand that online communication carries inherent risks, and while we strive to protect your privacy, we cannot guarantee absolute security.
c. Technology Requirements: You are responsible for ensuring that you have the necessary technology and internet connectivity to access and utilize our services effectively.

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Counselling Sessions
a. Scheduling: You may schedule counselling sessions through our online platform, subject to availability. Sessions will typically last for a specified duration, agreed upon between you and your assigned counsellor.
b. Cancellations and Rescheduling: If you need to cancel or reschedule a session, you must provide a minimum of 24 hours' notice. Failure to do so may result in charges for the missed session.
c. Session Conduct: You are expected to treat your assigned counsellor with respect and maintain a professional demeanor during counselling sessions. Any form of harassment, discrimination, or abusive behavior will not be tolerated.

 

Fees and Payment
a. Service Fees: Our counselling services are subject to fees as outlined on our website or as agreed upon with your assigned counsellor.
b. Payment: You agree to make payment for each session in advance or as otherwise specified by the Company. We accept various payment methods, including credit/debit cards or electronic transfers. All payments are non-refundable unless otherwise stated.
c. Fee Changes: The Company reserves the right to modify its fees at any time. Notice of any fee changes will be provided on our website or through direct communication with you.

 

Limitation of Liability
a. The Company and its counsellors shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to the use of our services.
b. You agree to indemnify and hold harmless the Company, its employees, and counsellors from any claims, damages, or liabilities arising out of your use of our services or violation of these Terms and Conditions.

 

Termination
a. Either party may terminate this Agreement at any time, with or without cause, by providing written notice to the other party.
b. Upon termination, you will no longer have access to our counselling services, and any outstanding fees shall become immediately due.

 

Intellectual Property
a. All content provided through our services, including text, images, videos, and other materials, is protected by intellectual property laws and remains the property of the Company or its licensors.
b. You are granted a limited, non-exclusive, non-transferable license to use the content solely for personal and non-commercial purposes.

 

You may not reproduce, modify, distribute, or exploit the content without prior written consent from the Company.

Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Online Counsellor, superseding any prior agreements or understandings. Any modifications or waivers to this Agreement must be in writing and signed by both parties.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, please do not use our services.